Terms and Conditions

Terms and Conditions

To be eligible to receive an NPS Bonus or Quality Combo Bonus, an AHS® contractor must meet the following minimum qualifications.

  • Contractor must have a call commitment in 2011 and receive a minimum of 500 service work orders on an AHS vendor account by December 31, 2011 (measured from January 1, 2011 through December 31, 2011).
  • Contractor must be available to receive their monthly committed service work order volume throughout the year.
  • Contractor must have an NPS® of 50 or greater using all survey responses received from January 1, 2011 through December 31, 2011, to be calculated February, 2012. A minimum of 30 completed surveys is required within the 12-month bonus timeframe of January through December 2011 to calculate NPS.
  • Contractors must have an overall AHS system score of 820 or greater using the scoring data from July 2011 through December 2011, to be calculated in February, 2012.
  • Contractor’s AHS account must be in good standing throughout 2011 and on the anticipated bonus payout date of March 15, 2012.